BAGPIPE REED MAKING SPECIALISTS

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we cannot not be responsible.

We reserve the right to refuse any purchase request made by you. If your order has been accepted we will contact you by e-mail.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

All prices advertised are subject to change.

Our Contract

Certain steps must be followed for a contract to be formed, as described below.

After you have placed an order:

  • We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.
  • When we dispatch your goods, we will send you a confirmation e-mail. This means we formally accept the order, and are obliged to complete the contract.

Please note: that while we guarantee to send you a notification of every valid order we receive from you, you will understand that we cannot equally guarantee that the notification we send will be received by you, nor that, if it is received by you, it will be legible and uncorrupted.

We do not have to accept your order. For example, we will not accept your order if:

  • We do not have the goods in stock.
  • Your payment is not authorised.
  • There is an error on our website regarding the price or other details of the goods.

We reserve the right to refuse any order.

Pricing and availability

Whilst we try to ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur.

If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices throughout the website are quoted in Pounds Sterling and are exclusive of VAT. Packaging and delivery costs will be charged in addition. Such additional charges are clearly displayed where applicable and included in the “Total Cost”.

Delivery

Service

Cost (£)

UK 1st Class Mail

2.80 + 0.50 per item

Europe Airmail

3.75 + 0.60 per item

International Airmail

5.05 + 0.65 per item

 

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

However on occasions we may debit your payment card before a binding contract has been concluded. Such action will under no circumstances constitute acceptance of your offer on our part. In the event that we ultimately reject your order a full refund will be made to your payment card.

Returns

We are sure that you will be happy with your purchase, however if that is not the case we will exchange any item within a period of 30 days. You also have the right to cancel your order and obtain a full refund within 7 days.

The 30 day period starts the day the contract is agreed (i.e when your order is confirmed) and ends 30 days after this.

In all cases, the item(s) must be returned in their original condition and packaging. It is your responsibility to ensure this is the case. All goods will be inspected on return.

Please ensure that you package the item(s) well to prevent any damage to the item or the packaging. The goods are your responsibility until we receive them.

We do not currently offer a free returns policy. The purchaser is responsible for paying the return postage and packaging costs.

Returning an item
Email for a returns form. Once received print and fill out the form. Place the item in the original packaging and make sure the parcel is securely sealed.

Please return the item along with your returns form to:

Pipe Dreams
Suite 221
The Pentagon Centre
36 Washington Street
Glasgow G3 8AZ